(EBook) Clinical Hospitality: Practical Empathy Skill Builder & Workbook
Clinical Hospitality's Practical Empathy Skill Builder and Workbook meets you in the clinic. This highly interactive guide takes many of the concepts and ideas you've been introduced to in Clinical Hospitality and shows you how to take the theory and apply it to your interactions with your patients. You get the value of a multi-day seminar in one dynamic guide.
A few of the areas this Skill Builder covers:
-Emotional facial recognition
-Patient satisfaction improvement case study analysis
-Step-by-step empathetic communication coaching
-Empathetic conversational scripting
- 1 PDF